QUESTIONS & ANSWERS
Everything first-time members need to know
1. Is there a different credit charge for different star ratings?
Yes. Credit charges vary by grading. Once the swap form is submitted, the system calculates and confirms the transaction automatically.
2. Is there a different system for B&Bs and Self-Catering?
No. Credits are earned equally. B&Bs are not expected to provide meals unless agreed separately.
3. What prevents non-members from requesting accommodation?
Members must provide a valid reference number. Admin verification is available if uncertain.
4. Am I obligated to accept a swap?
No. Acceptance is at your discretion, though participation is encouraged.
5. Can friends or family use my credits?
Yes, but all bookings must be made by the registered member, who remains fully responsible.
6. Do I need to use all credits at once?
No. Credits can be used over time and at different establishments.
7. Do I have to accept guests for 6 days?
No. You decide how many days you host.
8. Do I have to host the same people I stay with?
No. Credits are banked and used independently.
9. What if I sell my establishment?
You may qualify for Loyalty Membership. Credits are not refunded.
10. Can I get more credits?
Yes — via referrals, hosting, or approved top-ups.
11. Can I accumulate credits and use them years later?
Yes, provided you remain a fully paid-up member. If you resign your membership for any reason, you will lose all your credits.
12. How many credits should I charge per night?
This varies by star rating:
Up to 3 stars:
0.5 credits per person per night (e.g., 2 people = 1 credit).
4 and 5 stars:
1 credit per person per night (e.g., 2 people = 2 credits).
Entire Cottage/House (Lump Sum):
Take the total commercial nightly rate and divide by 800 (e.g., R2400 / 800 = 3 credits).
13. How do I track my credit balance?
On the page for choosing an establishment, click on the dropdown button called "important usage links" and choose "my credit balance". Please also keep your own records, as our database only stores forms for up to 3 months.
14. How do you prevent fraudulent use of my account?
>There are stringent security checks. You will be given a unique reference number and password. The registered person is solely responsible for the security of their login details.
15. What happens if a booking is a "no-show"?
Let us know and we will take disciplinary action against the member. We will still credit your account as though the swap had taken place.
16. Can I charge for services like cleaning?
No. The system is based on a totally cash-free stay. Only breakfasts, other meals, or other activities can be negotiated separately for payment with additional credits or cash.
17. How much does it cost to join?
On registration, there is an initial joining fee plus a proportionate subscription fee for the months remaining until May. After that, a low annual subscription fee is payable in May. Please see the joining fees table for details.
18. How do I register?
If you've seen enough and want to participate, go to our Registration page and follow the procedure. Once processed, you will receive a confirmation email with your unique reference/PIN numbers and 6 free credits to start trading immediately.
Email: Web Master
Tel No: 065 684 0186
Whatsapp: 083 9742474
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